Helix Mobile enables you to solve guest issues on the go, elevating your guests’ experience by going above and beyond their expectations.
Acting as a natural extension of the hotel, Helix fosters immediate service recovery with real-time guest feedback— promoting internal collaboration and ensuring every guest checks-out with memorable experiences.
With Helix Mobile you can:
• Monitor guest satisfaction and internal performance with interactive graphs and real-time data
• Review alert activity
• Claim, assign, close and reopen alerts
• Share and attach notes for colleagues to read
• Customize notification settings, including “snooze” mode & personal “do not disturb” schedules
• Improve internal communication with group channels & private individual chats
• Message guests directly from within the app
We’re always improving and adding new features, so keep an eye out for some exciting updates!